1. Introduction

Ayusakha Herbal Pvt. Ltd. (“Giriva,” “we,” “us,” “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

By using shop.giriva.com, you agree to the collection and use of information as described in this Policy.

2. Information We Collect

Information You Provide:

• Full name
• Delivery address
• Email address
• Mobile number
• Payment information (processed securely through payment gateways — we do not store card details)
• Order history and preferences

Information Automatically Collected:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URL

Cookies: We use cookies to improve your browsing experience, remember your preferences, and analyze Website traffic. You can disable cookies in your browser settings, though some features may not function correctly as a result.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmation, dispatch updates, and delivery notifications
• Respond to your queries and support requests
• Send promotional communications (with your consent — you may opt out at any time)
• Improve our products and Website experience
• Comply with legal obligations
• Prevent fraud and ensure Website security

4. Sensitive Information and Health Data

4.1 We understand that health and wellness is a personal subject. Any health-related information you share with us (e.g., reasons for purchase, health goals) is treated with the highest level of confidentiality.

4.2 We do not sell, rent, or trade your personal or health-related information to any third party.

5. Information Sharing

We share your information only with:

• Logistics partners (e.g., Shiprocket, Delhivery, DTDC) — for order delivery. They receive only name, address, and contact number.
• Payment gateways (e.g., Razorpay, PayU) — for secure payment processing. We do not receive or store card details.
• Analytics tools (e.g., Google Analytics, Meta Pixel) — for Website performance analysis. This data is anonymized and aggregated.
• Legal authorities — if required by law, court order, or government regulation.

We do not sell your personal data to advertisers or data brokers.

6. Meta Pixel and Advertising

Our Website uses Meta Pixel (Facebook Pixel) to understand how visitors interact with our Website and to serve relevant advertisements on Facebook and Instagram. This tool may track actions such as page views, product views, and purchases.

You can opt out of targeted advertising through Facebook’s Ad Preferences settings.

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill your orders and manage your account
• Comply with legal requirements (typically 7 years for financial records under Indian law)
• Resolve disputes and enforce our agreements

After this period, your data is securely deleted or anonymized.

8. Data Security

8.1 We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to protect your personal information.

8.2 While we take all reasonable steps to protect your data, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time by emailing privacy@shop.giriva.com or clicking “Unsubscribe” in any of our emails

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Children’s Privacy

Giriva products are intended for adults aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our Website after changes constitutes acceptance of the revised Policy.

Contact for Privacy Queries

Email: ayusakhaofficial@gmail.com WhatsApp: [9610402020] Address:  1, Sukh Vihar Gurjar Ki Thadi,
Jaipur Rajasthan — 302019